Refund policy

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return. 

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with tags attached and in its original packaging. You will also need the receipt or another proof of purchase.

To start a return, contact us at support@muslimu.de. Please note that returns must be sent to the following address: 

Muslimu
Untertinsberger Straße 11A
58507 Lüdenscheid 

If your return is accepted, we will provide a return shipping label and instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.

You can contact us at any time with return questions at support@muslimu.de.

Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess and resolve the issue.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods (such as food, flowers or plants), custom-made products (such as special orders or personalised items) and personal-care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a particular item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The quickest way to receive the item you want is to return the item you have received. Once the return has been accepted, you can purchase the new item separately.

European Union – 14-day cooling-off period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason. As described above, the item must be in the same condition in which you received it: unworn, unused, with tags attached and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically receive a refund in the form of a gift card or to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit-card company to process and post the refund. 
If more than 15 business days have passed since we approved your return, please contact us at support@muslimu.de.