Frequently Asked Questions
What if the Size Does Not Fit Me?
No problem! You have 14 days to return or exchange an item. If the size does not fit, you can easily return the product within this period or exchange it for the correct size. Please note that an exchange may not always be possible.
Where Is My Package?
We will inform you by email about your order’s estimated delivery time. This may vary depending on the items you selected. Small delays can also occur on public holidays due to high order volumes.
If you have a tracking code, you can track your package here.
Why has my order not been shipped yet?
Please allow us some time to prepare your order for shipment. We usually dispatch orders within 48 hours, although some orders may take a little longer, particularly on public holidays or during periods of high demand.
Can I still change when and how my package will be delivered?
Yes! Our shipping partners will send you an email announcing your delivery. You can use it to choose a preferred delivery location, such as a parcel shop, or change the delivery date.
What happens if I am not there for the first delivery attempt?
If the courier cannot reach you, the tracking information will show whether your package was left with a neighbour or at a branch, for example. In some cases, another delivery attempt will be made.
My package should have arrived already!
Please check the tracking information to see whether the package was left with a neighbour. If it is not there and the shipping status has not changed for five days, please contact us here.
Where Are the Packages Shipped From?
Our packages are shipped from Germany, usually with Deutsche Post or DHL.
This enables us to provide fast and reliable delivery within Germany and Europe. Shipping from Germany means shorter transport routes and transparent shipping costs.
Are there any purchases that are non-returnable?
We cannot accept returns of certain items. These include hygiene products and specific items that are marked accordingly.
Do Delivery and Returns Cost Anything?
Delivery:
Shipping to Germany is free for orders over €50. Shipping to Austria, France, Italy, Belgium, or the Netherlands is free for orders over €79. Shipping to Poland costs 209 zł. Shipping to Switzerland or Liechtenstein costs CHF 6.
Returns:
A return from Germany costs €4.90.
A return from Austria costs €6.90.
A return from France, Italy, Belgium, or the Netherlands costs €5.90.
A return from Poland costs 29 zł.
A return from Switzerland or Liechtenstein costs CHF 6.
What can I do if I ordered to the wrong address?
We strive to ship your order as quickly as possible. Once your order has been shipped, you will receive an email with further information. Delivery times vary depending on your location.
Which countries does Muslimu deliver to?
We currently deliver to the following countries: Germany, Austria, Belgium, the Netherlands, France, Italy, Spain, Poland, the Czech Republic, Hungary, Romania, Bulgaria, Greece, Portugal, Sweden, Norway, Denmark, Finland, and Switzerland.
We provide reliable delivery to all these countries, with transparent shipping costs and delivery estimates. If you have questions about shipping, customs, or taxes in your country, feel free to contact us—we will be happy to help.
How can I contact you?
You can reach us by email at Support@muslimu.de, or contact us directly on Instagram, TikTok, or WhatsApp.